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| Amazing Luxury Villas is more than an agent between the owners of the properties we represent and our clients; we will go out of our way to ensure that you are satisfied with your chosen villa. Whilst our clients acknowledge that the rental contract entered into is between them and the owner, Amazing Luxury Villas will never shirk from our responsibility to ensure that you experience a peaceful and memorable holiday. Conditions vary from one destination to the next, however there are some featured services common to all of our villa holidays: | |||||||||
| Value | |||||||||
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In addition to the independence you
will enjoy at a private villa, value for money is one of the prime reasons why
more and more people are moving away from hotel resorts for their vacation.
Most hotels around the world levy government taxes and services charges... in
some cases as high as 30%. By the time you have paid for meals drinks, snacks
by the pool and perhaps laundry services your daily bill will be 90% higher
than the original price published. |
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| Villa Staff | |||||||||
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Every villa we represent has a brigade of trained staff who are available, on a daily basis to provide you with all household services as well as take care of the maintenance and security of the property. Dining is an essential element of the villa holiday, so we ensure that every residence offers a trained cook (usually at no extra charge) who has skills in local and international cuisine. Domestic duties include cleaning, laundry, shopping, food preparation, cooking, meal service, ironing, bed making and general tidying-up. The staff are always on call at the property to provide you with food, beverages and in some cases spa services, bringing you snacks and drinks upon request throughout the day. Property maintenance staff will tend to the gardens, equipment, pool balancing and cleaning, vehicle cleaning and are always more than happy to run errands for their guests, like posting cards or sending films for development for example. Gratuities for your villa staff are encouraged if you are happy with the quality of the services provided. We recommend that tips are paid at the end of the stay and are fairly distributed amongst all of the staff...but the amounts are entirely at your discretion. To supplement the service provided at your chosen residence, Amazing Luxury Villas has a Private Concierge Service to assist you with any matters concerning your holiday experience. For further details about our Private Concierge Service click here.
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| Amenities | |||||||||
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A full list of amenities and facilities at Amazing Luxury Villas are
detailed in our website in the 'facility summary' pages of the villa details
section. Common to all Amazing Luxury Villas are private swimming pools, air
conditioning, fully equipped kitchen (including crockery, utensils, cutlery,
glasses, ice makers, cookers, fridges and all the every day implements you
would find at home). Disposable items such as soaps, washing liquids, cleaning
products, toilet rolls, light bulbs and tissues are all included in the price
and are replenished as consumed. Linens, sheets, towels (for en-suite and beach
use), napkins, picnic rugs and table cloths are all provided by the villa and
included in our price. |
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| Telephone | |||||||||
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Whilst 'getting away from it all' is probably best achieved
at one of our Amazing Luxury Villas than anywhere else, for some people staying
in touch is an important consideration. Most of the villas we feature have
permanent in-house telephones, some have a stock of mobile phones whilst others
are fully rigged up with cable or satellite connections. Whatever type your
chosen villa has, we will provide you with telephone numbers (of the villa, our
local staff and other emergency numbers) before you leave for your holiday so
you can circulate the details to your friends and family.
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| Internet | |||||||||
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Internet connectivity is essential for some; even on holiday. We
recognize the importance of this and therefore encourage villa owners to make
this service available. Many of our properties have mini-business centers where
you can plug in your laptop or use the in-house hardware available. (Check the
'facility summary' of each property to ascertain what internet facilities are
available)
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| Children | |||||||||
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We highlight in this website those villas which are particularly suited to families with young children, after all many of the properties have been specifically designed as family holiday retreats. Facilities for children are listed in the 'facility summary' pages of each featured villa and we have made a note in our descriptions of which villas we consider to be particularly suitable for children...especially from a safety point of view. Our Private Concierge Service also has an extra stock of kid's equipment, such as high chairs, car seats, strollers and cribs. We can also organize nannies and baby sitters if they are not already available at the villa. |
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| Health | |||||||||
As with any type of holiday, particularly those taken in developing
countries, the tropics and other extreme climates, you should ensure that you
have taken the necessary inoculations and most importantly health insurance
before you travel, your medical advisers at home can help you with this.
We have identified what we consider to be the best medical service at each of our holiday destinations, details of these can be found in the 'Amazing destinations' link of this website. Similar details are available at the villas and our Private Concierge Service will be on hand to assist you in the unlikely event that medical problems arise. Amazing Luxury Villas insists that every property we feature must have basic health and safety procedures, which includes a health and safety briefing when you arrive and a first aid box with medicines and lint for minor ailments. Please advise us beforehand if any of your party has special needs, we will do what we can to prepare for them. |
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| Transportation | |||||||||
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Your airport transfers to and from the villa are per-arranged by
Amazing Luxury Villas; look out for our staff holding the diamond motif sign
when you enter the airport arrivals hall. Some of our properties have cars and
drivers available (Check the 'facility summary' pages of the villa detail) but
with those that don't, we usually recommend you hire a 4 wheel drive vehicle
and driver (varies by destination). We can arrange for the vehicle and driver
to be waiting for you at the property when we drop you off from the airport.
Make sure you understand the hours of service of these cars because whilst the
vehicle maybe available 24 hours a day, the drivers will normally be on duty
for a maximum of 10 - 12 hours. If you are undertaking a full day out with a
lot of travel, don't forget to offer to take care of the meal and refreshments
for the drivers and that their lodging costs are also covered. For the
inexperienced, driving conditions at many of our featured destinations are
'scary' at best. Road surfaces are variable and unpredictable, traffic signals
are not always clear and many locals ignore them anyway. If you are not used to
such conditions we strongly recommend that you rent a vehicle and driver.
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| Security | |||||||||
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Amazing
Luxury Villas are particularly concerned with your security
and well being whilst on one of our holidays. Each villa
contains at least one safe deposit box and for more valuable
items our Private Concierge Service can recommend banks who
offer safe deposit box services. By design many of our
residences have open living areas, particularly in the
tropics.
That is to say some of the rooms are open to nature and
cannot be locked. Such properties will always be located
within walled gardens and for added security the villa may
also offer 24 hour or night time security guards. Don't
assume that villas offering such services do so because they
are in unsafe areas. This is certainly not the case, it has
more to do with the open style of living and that in some
countries providing such services is not an expensive
exercise. |
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© Amazing Luxury Villas 2004. All rights reserved.