|
Our Private Concierge Service will ensure that you, and your guests, are individually introduced to the villa staff. As English is not their mother tongue, we will write down the names of everyone in your party to aid the staff in their communication with their guests
Every
service staff has a name badge, so be sure
to address them by name.
After a
familiarization tour of the villa, we will
have a short meeting with the staff to
iron out any issues, run special requests
and most importantly agree on the hours of
working for the staff. Whilst every staff
member is paid to work a set number of
hours, some guests are happy for staff to
come in late or go home early so the
guests can enjoy extra privacy.
Please bring
photocopies of everyone's passport; in
some destinations it is a legal
requirement that villas register all of
their overseas guests with the local
authorities.
We and all of our villa owners take no responsibility for the loss of personal possessions whilst at an Amazing Luxury Villa. Most properties have a safe box and our staff will show you where it is and how to operate it. Please make sure that you do not leave any valuables lying around, particularly money...small amounts of money to you could be large amounts to locals; its better not to leave temptation lying around. If you require additional safe boxes to the ones provided at the villa, our Private Concierge Service can make alternative arrangements
If you have
children in your party, its a good idea to
tour the villa at the start to anticipate
any areas which could be potentially
dangerous and any items belonging to the
villa which could get damaged by your
kids. Feel free to ask the staff to remove
items to storage that might fall into this
category.
Get to know
the staff, ask about their families, their
interests and tell them about your life
back home; they are always very interested
to learn how other people live. It's always useful to have a simple phrase book for the destination with popular words translated into your language. All Amazing Luxury Villas have English speaking trained staff, who in many cases can also communicate in other languages however, some of the junior staff may have difficulty understanding languages other than their mother tongue. Our Private Concierges all speak perfect English
If you are
going out for the day its important to
tell the staff when they can expect you
back at the villa. In the unlikely event
of something going wrong during your day
the staff will alert us if you don't
return on time. If you are running late or
get delayed, try to call the villa on the
telephone to alert the staff of your new
ETA. |
||
|
|